Point Pickup builds retail-branded sites that offer a customized customer experience, starting with guiding the customer to make good purchasing decisions. We specialize in creating shopping environments that expand cart sizes 50% on average above the industry standard. This is enabled by:

• Dictating digital merchandising
• Integrated product intelligence
• Special sales events & promotions
• Personalized customer assistance via search, substitutions, recommendations, etc.

Data-powered picking and packing services are available for in-store, dark store and warehouse fulfillment. Point Pickup shoppers use the Flex Worker App to accept and complete orders. The following features are designed to provide the best customer experience possible:

• Optimized pick paths
• Batch and zone picking
• Barcode scanning
• Smart product substitutions
• Real-time customer communications

Data-driven fulfillment means that Point Pickup’s platform produces:

• 50%+ lower out-of-stocks
• $25K+ CapEx savings per store
• $3+ reduced labor cost per order

Point Pickup’s flagship last-mile delivery services offer unprecedented flexibility with delivery choices at the individual order level, starting with on-demand or pre-scheduled options.

Retailers can also set the delivery windows required for every product type that include grocery/alcohol, general merchandise, oversized and pharmacy, as well as the instructions for each category’s delivery flow.

The Precision Matching Platform™ will find the driver that meets the exact specifications of each order, including pre-scheduled availability, age requirement for alcohol delivery, HIPAA/TSA certification, vehicle capacity, etc.

The platform’s order management functionality uniquely provides dynamic order handling, allowing for changes after orders are placed. Features include:

• Optimized order batching and routing
• On-the-fly order changes
• AI-driven market pricing
• Predictive capacity planning

The Flex Worker App integrates both pick-and-pack and delivery features into one easy-to-use app. Driver predictability and reliability are ensured through these app features:

• Pickup/Dropoff instructions
• Real-time GPS tracking
• Order barcode scanning
• Dropoff checklist
• Photo proof of delivery
• ID/Age verification

The app also drives higher driver satisfaction through:

• Easy onboarding and training tools
• Chain of custody protection
• Expert in-app chat support
• Tipping and instant pay
• Transparent transaction management

Point Pickup provides a flex worker network that exactly meets the demand of a retailer’s dynamically changing market. Our predictive planning capabilities anticipate market fluctuations and adjust capacity accordingly. This ensures better resource optimization and efficiencies.

Our flexible workforce model provides choices on worker utilization ⎯ based on the retailer’s needs, Point Pickup can deploy workers that both pick-and-pack and deliver, or the workers can be assigned by separate functions. It’s all managed by the platform’s Precision Matching™ technology.

With Point Pickup, retailers own all the data in the end-to-end ordering process. This enables us to provide real-time data tracking and reporting tailored to specific retailer KPIs accessible through an analytics dashboard. Standard reports include:

• Daily and weekly performance reports
• Workforce optimization for Flex Workers
• Helpful insights and trends tracking

Our data tools use machine learning to better predict capacity challenges and allocation in all markets and territories served by the retailer.

Point Pickup also provides customized reporting which is priced separately from the standard platform offering.

Point Pickup provides a suite of services to quickly and seamlessly integrate a retailer’s eCommerce infrastructure with its last-mile fulfillment and delivery platform. To ensure the successful onboarding of a fully integrated solution, Point Pickup’s integration support team offers:

• Solution architecture planning
• Client specific SOPs (Standard Operations and Procedures)
• Initial piloting and testing
• Account management of integration resources

Point Pickup’s API is designed to enable an enterprise to easily plug their e-commerce systems into the Precision Matching Platform™. Integration is done using a set of methods provided by the API to both create and manage PPUP fulfillment and delivery orders. These methods, or webhooks, are standard HTTPS POST requests that send all data from the third-party e-commerce system to the PPUP platform. The API also deploys HTTPS GET requests to retrieve all order event data – e.g., order accepted by shopper/driver, order details, pick-and-pack status and package pickup and drop-off confirmations – from the PPUP platform as the order is processed.

The API is fully documented and included with a Point Pickup enterprise account. Development support is available upon request.