Our Client Performance Team
Performance Operations Center (POC)
Our teams are built to support your enterprise’s specific fulfillment and delivery needs. The Performance Operations Center ensures orders are successfully completed on time, providing the optimal experience for your customers.
Customized expertise and support for every type of fulfillment and delivery order
Oversized /
Big & Bulky
On-demand & Pre-scheduled
We assign relationship managers to each of your eCommerce territories
ROM – North
ROM – South
ROM – East
ROM – West
Each relationship manager is an expert in their territory, with deep insights and localized understanding of the logistics, operations and potential challenges at the store level.
Client teams for each territory oversee orders across all order types with real-time analytics
Relationship Manager
Oversees regional store orders in your territories
Published Caller
Ensures worker capacity meets local demand
Active Monitor
Oversees active orders and flags potential challenges
Overdue Monitor
Real-time driver monitoring to ensure on-time delivery
Real-time chat with dedicated Flex Worker
support teams
Chat Agent
Chat Agent
Chat Agent
CRM escalation for issue resolution and feedback with clients and Flex Workers
Flex Workers
Flex Workers report local area and store-specific issues
Relationship Manager
Enterprises receive and provide important store updates
Enterprise/ Store Level
