Home  /  Our Platform / Client Support

Our Client Performance Team

Performance Operations Center (POC)

Our teams are built to support your enterprise’s specific fulfillment and delivery needs. The Performance Operations Center ensures orders are successfully completed on time, providing the optimal experience for your customers.

Customized expertise and support for every type of fulfillment and delivery order

Grocery
Alcohol
General Merchandise
Pharmacy

Oversized /
Big & Bulky

On-demand & Pre-scheduled

We assign relationship managers to each of your eCommerce territories


ROM – North

ROM – South

ROM – East

ROM – West

Each relationship manager is an expert in their territory, with deep insights and localized understanding of the logistics, operations and potential challenges at the store level.

Client teams for each territory oversee orders across all order types with real-time analytics

Relationship Manager

Oversees regional store orders in your territories

Published Caller

Ensures worker capacity meets local demand

Active Monitor

Oversees active orders and flags potential challenges

Overdue Monitor

Real-time driver monitoring to ensure on-time delivery

Real-time chat with dedicated shopper/driver support teams

Chat Agent

Chat Agent

Chat Agent

Shoppers/Drivers via App

CRM escalation for issue resolution and feedback with clients and shoppers/drivers

Shoppers/Drivers

Shoppers/drivers report local area and store-specific issues

Relationship Manager

Enterprises receive and provide important store updates

Enterprise/ Store Level

End-to-End Order Management

Complete Order Transparency

Precision Matching Technology

Dynamic Order Handling

Flex Worker App

Fulfillment

Last-Mile Delivery

Worker Management Tools

Let us connect you!

Tell us if you want a callback or simply need additional information.


Looking for more information about becoming a driver? Click here.


By clicking Submit you agree to receive future email notices in response to your request. You can opt out of any future company updates at any time.

Request a Demo Today


By clicking Submit you agree to receive future email notices in response to your request. You can opt out of any future company updates at any time.

Get Updates on GigPoint!


Looking for more information about becoming a driver? Click here.