Welcome to the Point Pickup Driver Hub! This is the destination where drivers can learn how to get started with deliveries by watching our training videos and exploring our most frequently asked questions in the driver FAQ.
For more in-depth answers to questions, and to connect with our driver support team via real-time chat, we invite drivers to visit our online Driver Help Center by clicking the button below:
Onboarding Questions
- Trouble Entering Information When Signing Up
- How do I sign up to become a Point Pickup Driver?
- Getting Started with the Point Pickup Driver App
- Who can become a Point Pickup Driver?
- What type of packages do Point Pickup Drivers deliver?
- What type of vehicle do I need to carry out orders?
- Trouble Entering Vehicle Information
- How long does it take for my account to be activated?
- How can I check the status of my background check?
- Driver Education Materials
- Do I need insurance?
- How do I refer someone to become a Point Pickup Driver?
Order Questions
- Urgent Issue – Active Order
- What is the PK/Order Number?
- When Are New Orders Published?
- Walmart Delivery Process
- Alcohol Delivery Guidelines
- Walmart: Pharmacy Delivery
- Kroger: Pharmacy Delivery
- Walmart: Express Delivery
- Walmart: Batch Orders
- Communicating With Customers
- When Should I Arrive To Pick Up & Drop Off My Order?
- Store Wait Policy
- What should I do if a Batch order is not ready?
- Can I Pick Up Multiple Orders at the Same Time?
- Photo Verification of Delivery
- How to Mark a Failed Delivery
- Issues Dropping Off Batch Order
- How Do I Cancel An Order?
- My Order Was Cancelled by Client or Point Pickup
- Can I Use A Mapping Service With The Point Pickup App (Google Maps, Waze)?
- Why Does It Show Me An Error Message When I Try To Accept An Order?
- How to Get More Orders – Tips & Tricks
- Can I Complete Orders In A Different City Than The One I Signed Up In?
Payment Questions
- How do I change my banking information?
- How Much Do Deliveries Pay?
- When do I get paid?
- How do I receive tips?
- How can I see proof of payment history?
- Missing Payments
- Stripe: New Payment Platform
- Why did I receive an email from Stripe and can I trust it?
- What is a ‘Contract’ payout and how much do they pay?
- What tax documents will I receive to report my earnings?
Account Management Questions
- Trouble Updating Information on My Driver Account
- Driver ID
- How To Update Vehicle Details
- How To Update Driver Details
- How To Update Working Area
- How To Update Working Schedule
- How To Update Payment Method
- How To Update Your Phone Number
- Forgot Username/Password
- Does Point Pickup Have Driver Ratings?
- Why Is My Account Blocked?
- What is the strike system?
- What if I think my account has been compromised?
- How do I deactivate/delete my Point Pickup account?
- How do I turn off notifications when I am not using the app?
Covid19 Questions
Point Pickup Education Videos
Education Series Vol. 1 – Becoming a Driver
Ways to use Point PickupNo matter the size of your business or industry you are in, we can handle all of your deliveries including pre-scheduled or on-demand. We provide both middle- and last-mile delivery options for either point-to-point or...
Education Series Vol. 2 Completing First Delivery
Ways to use Point PickupNo matter the size of your business or industry you are in, we can handle all of your deliveries including pre-scheduled or on-demand. We provide both middle- and last-mile delivery options for either point-to-point or...
Education Series Vol. 3 – Handling Delivery Issues
Ways to use Point PickupNo matter the size of your business or industry you are in, we can handle all of your deliveries including pre-scheduled or on-demand. We provide both middle- and last-mile delivery options for either point-to-point or...
Education Series Vol. 4 – Alcohol Deliveries
Ways to use Point PickupNo matter the size of your business or industry you are in, we can handle all of your deliveries including pre-scheduled or on-demand. We provide both middle- and last-mile delivery options for either point-to-point or...
